Parcel2Go Phone Numbers and Emails

Customer Service:

  • +44 844 847 2600

Parcel2Go Emails:

Complaints/ Feedback
Jobs/ Career
Privacy Inquiries

Parcel2Go Contact Information

Parcel2Go Website:

Parcel2Go Help Center:

Corporate Office Address: Ltd
The Cube, Coe Street
Bolton, England BL3 6BU
United Kingdom

Other Info (opening hours):


Monday - Saturday: 09:00 - 17:00

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Parcel2Go Rating Based on 467 Reviews

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Product or Service Quality
Value for money

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Summary of Parcel2Go Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Parcel2Go Customer Service?

Shipping and Delivery Question:

  • “Delivery query”
  • “Tracking a parcel”
  • “My parcel not been delivered”

Request for Information Question:

  • “To find out order number from tracking number”
  • “I need help with my parcels”
  • “I need to know where my parcel is”

Refund Question:

  • “Refund”
  • “Refund query”
  • “Refund query #20064228. Why delay?”

Return/ Replace Question:

  • “Return of package”
  • “Return package 30kgs”
  • “Need to change address”

Payments and Charges Question:

  • “Payment issue”
  • “Additional charges”
  • “Been charged twice for same transaction”

Product/ Service Question:

  • “Damaged Parcels”
  • “Damage package”
  • “About damaged parcel”

Staff Question:

  • “I want to rebook collection for tomorrow, I have tried using the self service but it is not recognising my references number. O need some to get back to me asap”
  • “I Need a courier service”
  • “No one collected my parcel yesterday i want to talk with customer kmer service”

Activation/ Cancellation Question:

  • “Cancel. Order”
  • “I would like to cancel a current order urgent”
  • “I would like to cancel a current order”

Account Question:

  • “Open an account”
  • “Driver unable to take my parcel as not had correct labels but my account now shows reason was parcel too big”
  • “Account number and customs form”

Website/ Application Question:

  • “Problem with web site”

Other Question:

  • “Lost parcel”
  • “Need information”
  • “Customs”


Parcel2Go Return Policy
To read more:
Parcel2Go Delivery Policy
To read more:
Parcel2Go Terms of Service
The registered office address of Limited is The Cube, Coe Street, Bolton BL3 6BU, United Kingdom. Please read these Terms and Conditions very carefully and particularly clauses 3.2, 6, 9, and 12 which set out the extent of Company's liability under these Terms and Conditions and provide for an indemnity by The Customer in certain circumstances. Please note that certain items are Prohibited Items and cannot be sent by any of Company's Services. Parcel2Go reserve the right to deal with any Prohibited Items at Company's sole discretion without being liable in any way to The Client of Parcel2Go or the recipient of the Consignment containing the Prohibited Item(s). For the avoidance of doubt, this means that if these items are carried, they are carried without compensation cover for damage or loss, regardless of whether compensation cover is taken out.
To read more:
Parcel2Go Privacy Policy Limited respects The Customer's privacy and is committed to protecting The User's personal data. This privacy policy will inform The User of company services as to how look after The Customer's personal data when The User visit Company's website (regardless of where The Customer visit it from) and tell The Client of Parcel2Go about The Client's privacy rights and how the law protects The Client In this privacy policy, explain how Parcel2Go collect and use The Client's personal information. Details of how to contact The Company if The Client of Parcel2Go have any questions about privacy or data protection can be found in the Contact Details section, below. Website must have a lawful basis to process The User's personal data, and this policy explains what Company's lawful basis is in respect of each purpose for which keep and use information about The User of company services Generally, Parcel2Go are allowed to process The Customer's personal data where it is necessary in connection with a contract between Website (such as a contract to supply Company's products or services), where it is necessary in order for to comply with Parcel2Go's' legal obligations, or where The Company have a legitimate interest to do so (but The Company will always consider whether The User's right to privacy overrides Parcel2Go's' interest).
To read more:
Parcel2Go FAQ
To read more:
Top Parcel2Go Services

Delivery Service, Pick Up Service

Parcel2Go Pros and Cons

Pros: No pros, Cheap, Collect from home, Local collection point, Easy to book

Cons: Hard to contact, Impossible to contact anyone other than an algorithm, Very bad customer care and very difficult to get help, Impossible to contact, Poor customer service


Parcel2Go offers parcel delivery comparison services. The company was founded in 2002. Its headquarters is based in Bolton, UK. Parcel2Go ships their parcels worldwide to more than 200 countries. It cooperates with TNT, FedEx, and Parcelforce. An estimate is provided free of charge. There are online volume calculator and postcode/address finder parcel delivery tools. Parcel2Go offers promotional discount codes for different destinations. The company makes refund within 28 calendar days of the date the order is placed. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.

Parcel2Go reviews and complaints

Parcel2Go is ranked 154 out of 1170 in Transportation and Logistics category

Area Served

Europe, UK

Payment Methods


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