Contact Parcel2Go Customer Service
Parcel2Go Phone Numbers and Emails
Customer Service:
-
+44 844 847 2600
Parcel2Go Emails:
Parcel2Go Contact Information
Parcel2Go Website:
Parcel2Go Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Saturday: 09:00 - 17:00
Summary of Parcel2Go Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Parcel2Go Customer Service?
Shipping and Delivery Question:
- “Delivery query”
- “Tracking a parcel”
- “My parcel not been delivered”
Request for Information Question:
- “To find out order number from tracking number”
- “I need help with my parcels”
- “I need to know where my parcel is”
Refund Question:
- “Refund”
- “Refund query”
- “Refund query #20064228. Why delay?”
Return/ Replace Question:
- “Return of package”
- “Return package 30kgs”
- “Need to change address”
Payments and Charges Question:
- “Payment issue”
- “Additional charges”
- “Been charged twice for same transaction”
Product/ Service Question:
- “Damaged Parcels”
- “Damage package”
- “About damaged parcel”
Staff Question:
- “I want to rebook collection for tomorrow, I have tried using the self service but it is not recognising my references number. O need some to get back to me asap”
- “I Need a courier service”
- “No one collected my parcel yesterday i want to talk with customer kmer service”
Activation/ Cancellation Question:
- “Cancel. Order”
- “I would like to cancel a current order urgent”
- “I would like to cancel a current order”
Account Question:
- “Open an account”
- “Driver unable to take my parcel as not had correct labels but my account now shows reason was parcel too big”
- “Account number and customs form”
Website/ Application Question:
- “Problem with web site”
Other Question:
- “Lost parcel”
- “Need information”
- “Customs”
About
Delivery Service, Pick Up Service
Pros: No pros, Cheap, Collect from home, Local collection point, Easy to book
Cons: Hard to contact, Impossible to contact anyone other than an algorithm, Very bad customer care and very difficult to get help, Impossible to contact, Poor customer service
Parcel2Go offers parcel delivery comparison services. The company was founded in 2002. Its headquarters is based in Bolton, UK. Parcel2Go ships their parcels worldwide to more than 200 countries. It cooperates with TNT, FedEx, and Parcelforce. An estimate is provided free of charge. There are online volume calculator and postcode/address finder parcel delivery tools. Parcel2Go offers promotional discount codes for different destinations. The company makes refund within 28 calendar days of the date the order is placed. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.
Parcel2Go is ranked 154 out of 1170 in Transportation and Logistics category
Europe, UK
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