RI sent books by Parcel2Go. The parcel arrived damaged, open and six books missing.

I had a huge problem with uploading my photos of evidence on their system, some working others not. After lengthy phone calls I was told I could attach these to an email, which I have repeatedly done. I still get endless emails repeatedly requesting that I upload on their system. I paid for an insurance, which only comes to £20, despite that, theyre determined to avoid their duty to pay that, after such a terrible service.

Its been unbelievably complicated to get in touch with the company, seems intentionally so! I will never use them again. My complaint has been treated with no care or responsibility.

At this very moment, theres no resolution at all, just threat that if I dont submit my evidence, the case will be closed! Criminal, awful, shameful behaviour from this company.

User's recommendation: Royal Mail.

Product or Service Mentioned: Parcel2go Delivery Service.

Monetary Loss: $20.

Preferred solution: Full refund.

Parcel2Go Cons: Poor customer service, Very unreliable, Damage.

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