Parcel2Go
Parcel2Go Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Parcel2Go has 1.5 star rating based on 645 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Parcel2Go to a friend or colleague.
- Rating Distribution
Pros: No pros, Cheap, Collect from home.
Cons: Hard to contact, Impossible to contact anyone other than an algorithm, Impossible to contact.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Parcel2Go has 1.5 star rating based on 645 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Parcel2Go to a friend or colleague.
- Rating Distribution
Pros: No pros, Cheap, Collect from home.
Cons: Hard to contact, Impossible to contact anyone other than an algorithm, Impossible to contact.50% of users think that Parcel2Go should improve its Customer Service.
50% of users say that they might use Parcel2Go in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "For your sanity avoid this company", "Do not use this company for any transaction.", "Don't use", "no recommendation", "Avoid these guys if you want peace of mind.".
Most users ask Parcel2Go for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Parcel2Go Reviews
"Bad service"
There was no QR email only a label to print. 2 of your kiosks were not working in Exeter, took me 4 house to send the item in the end with traffic. I don’t...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Whitechapel, Tower Hamlets
Return parcels to sender
Hi good afternoon my name is Ricardo Sousa I have insue regarding to package travel bags they been around in circles instead arriving to Spain Velence, in the name of the receiver Maria dell Mar Garcia Andres .
Is address is - Camino Nuevo de Paterna Nr 200 P15
Benimament
Post code 46035 .
My Address is 54A Deneside
NR30 2HL
Great Yarmouth Norfolk Parrish UK .
My contact number is 0792225****
The track numbers is - 1ZAB062168****950
1ZAB062168****8987.
I need the original Package label
For the carrier UPS can resending. They stuck and quit abandoned in London HUB . Please reply to me or contact me asasp .
Kind Regards -Ricardo Sousa.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
For days there have not delivered my parcel and the live chat is not helpful at all
This company does not have a contact number to reach out to if you have an issue with your parcel. The live chat is not helpful at all because the person responding to you cannot even call the right channel.
They have to communicate via internal email, which is another time-consuming process.
They also do not collect customers' preferred contact information to ease the delivery process. So, for your sanity, avoid Parcel2go, unless you have all the time in the world for the back and forth in the case of issues.
Preferred solution: Deliver product or service ordered
User's recommendation: For your sanity avoid this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order id - 8259**** no one collect the product
After placing the order for the collection and delivery of a parcel, someone from Parcelforce was scheduled to collect it on the 4th of July 2024. However, no one arrived.
No one came to collect the parcel. It was then rescheduled for the 8th of July and I spent the entire day waiting at home. When I asked Parcel2go about the collection, they stated someone was at my location at 1:31 PM to collect the parcel. However, I did not see anyone.
My room is next to the main door and when I work from there, I can see anyone who comes by, from the window. If this is the level of service, could you please refund my money, so that I can hire a different company to do the job?
Preferred solution: Apology
User's recommendation: Go to the delivery company directly
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing parcel
I posted x5 parcels to Portugal with parcel2go, for unknown reasons to me my parcels was returned to sender(no communication), I had to fly back to uk to receive my parcels, but only 3 got delivered the currier didnt have a clue of is job, I contacted parcel2go to open dispute but until today I got no emails or any answer about my missing parcels.they customer service number provided doesnt workI insured my parcels on booking..
- Easy to book
- Lack of contact number to resolve issues
Preferred solution: My parcels to be located
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Took over 2 weeks to dliver a parcle and I have refunded my customer! Rubbish service
It took over 2 weeks to deliver a parcel, and I have refunded my customer! It is a rubbish service; I lost over 10 pounds.
- All of them
Preferred solution: nothing
User's recommendation: no recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cradley Heath, Sandwell
Not collected - phone number doesn't exist
Haven't collected pallets booked through them and the actual pallet company can't help us directly because they need P2Go to tell them to collect another day. We paid extra for a timed delivery as well which now won't be done.
The phone number on this page also doesn't exist so can't reach anyone. Their Live Chat is rarely answered
User's recommendation: Don't use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
They said I would get a refund within a week. That was on the 5th of July. It's now the 23rd, and I'm still waiting.
Preferred solution: Full refund
Blackpool, Blackpool
Missing parcel
The number given by yourselves for company was not recognised , plus it showed up as a premium rate number so nothing was solved
Ourense, Ourense
I have not received my Parcel
Very poor service but I suspected the delay in delivery was due to Brexit. It turns out that all my items have to be returned to England as they require a Power of Attorney to proceed to Spain!!! I will never use this company again and certainly enquire about any potential costs and bureaucracy due to Brexit before sending any items.
User's recommendation: Do not use this company for any transaction.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Undelivered parcel
My sister-in-law sent a parcel from Scotland on 6/08/24. Today is 15/08/24.
The parcel has not been delivered and the tracking says the item has been picked up. That's all we have heard.
There is no working phone number to contact them, nor has there been any reasonable contact to explain why the parcel hasn't been delivered. I don't understand why the government should allow such companies to operate in the UK.
- Affordable
- Incompetent
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid these guys if you want peace of mind.
Cambridge, Cambridgeshire
None delivery none movement none communication
I wish we had gone somewhere else its our granddaughter 13 birthday we trusted you to get our presents to her we aloud good time and its not moved from your depo all we get is there is a problem Ive worked for pallet and parcel company for 20 years and this is the worst Ive ever encountered I want my money refunded and the value of the box and please anyone thinking of using this shower dont pay extra and get a good deal sad day this is for my granddaughter shame on you
User's recommendation: Don’t bother
Mississauga, Ontario
Very unpleasant experience due to extra charge after delivery
They are demanding for extra payment with false measurement after destroying my parcel
They claim my parcel was more than what I sent
Tell me how a parcel we measured 30kg changed after delivery and the driver came to pick up the parcel alone
Can one person carry a parcel more than100kg as they claim?
Bristol, England
Bad service
There was no QR email only a label to print. 2 of your kiosks were not working in Exeter, took me 4 house to send the item in the end with traffic. I don’t have a printer.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My orders have been delivered
I returned 2 scooters via parcel2go ( parcel force) and they alerted me that the parcels had been delivered but the recipient hadn't received any of the scooters to date.
Help me get my scooters back.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can’t track my parcel
I cant track my parcel for some weird reason and its been 4 weeks I still havent seen my dress. At this point I think only an explanation and refund can solve this.
- Cant track my order and its acting like a fake tracking code
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Glasgow, Glasgow City
Missing parcel
X5 boxes sent to Portugal,got returned to my uk address without any communication..on my return to uk to collect my boxes x2 of them is missing, I try to get in touch with all delivery company, they all pointed me out to parcel2go( I purchased the service trough them) I try to log a dispute but I got no feed back from parcel2go or my two boxes missing
About
Parcel2Go offers parcel delivery comparison services. The company was founded in 2002. Its headquarters is based in Bolton, UK. Parcel2Go ships their parcels worldwide to more than 200 countries. It cooperates with TNT, FedEx, and Parcelforce. An estimate is provided free of charge. There are online volume calculator and postcode/address finder parcel delivery tools. Parcel2Go offers promotional discount codes for different destinations. The company makes refund within 28 calendar days of the date the order is placed. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.
Parcel2Go is ranked 197 out of 1415 in Transportation and Logistics category
Europe, UK
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this courier company has a bad reputation . and they dont care