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I am writing to you to tell you about the horrible services that have been provided to us by Parcel2go in the last couple of weeks as we are going through the remaining steps of this disastrous experience.

First, there were 2 failed collections (case references : 180****) which happened in the week before our departure from the country, putting a tremendous amount of stress on me and my family. The parcels were finally collected the day before our flight, but only after many back and forth communications with Parcel2go customer services.

Then there were 3 failed deliveries.

When we contacted them, we were told the recipient couldn't be contacted - however he verified all incoming calls with his phone operator and received confirmation no attempts were made to reach him from Parcel2go.

Furthermore, the number on the order receipt was his (no typo or country indicator missing) and he had been home all day, twice in a row, remaining there solely for the purpose of not missing the delivery.

Finally, as the deliveries were unsuccessful and the parcels were sent to a warehouse, we decided to collect them and were treated poorly by the employees there, being first ignored by them and later on patronised by the few people who answered our questions.

Out of 3 parcels that were sent from Cambridge to Paris, we only managed to retrieve 2, which had been severely damaged. An employee told us that the third parcel was, for some reason, in Germany.

On top of that, we were asked to pay further fees due to unforeseen expenses at the border.

At this stage, and 3 weeks after the due delivery date, we're still looking for a solution.


User's recommendation: Don't use Parcel2go.

Location: Marseille, Provence-Alpes-Cote Dazur

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